BusinessChat

Learn how to manage your account and business data

Admin

Learn how to close multiple conversations is one time.

How to bulk close conversations?

Topics can be used to mark your customer's conversation by its topic, filtering customers into categories.

Manage topics to use them in conversations

Use the saved replies feature to improve your team's response.

How to create saved replies messages in BusinessChat?

Manage saved replies, topics and bulk close your conversations

Conversations Settings

Inviting new users to the platform

Users roles in BusinessChat platform

Learn how to assign/remove billing role to/from users

How to assign a billing role to a user?

Learn how to deactivate BusinessChat users.

How to deactivate a user account?

Learn how to add a user to a team or remove them through their profile settings. This method is best when you need to adjust team membership for a single…

Manage a user’s teams — Add or remove a team

Learn how to set/update your BusinessChat account time zone.

Business Time Zone

Users

Learn how to choose the BusinessChat account language.

How to change the Interface language of the BusinessChat platform?

How can I change my profile name?

How can I change my profile picture?

Learn how to enable two factor authentication on your account

How to enable two-factor authentication (2FA) on my account?

Learn how to reset your account password.

How to reset your account password?

How to change your password?

Personal Number

Personal Profile

Learn the benefits of creating teams in your workspace.

What are teams used for?

Learn how to create teams in BusinessChat platform to manage your business.

How to create a team?

Team assignment limit

Conversation access permissions

Learn how to set/change teams working hours.

Define office hours for your teams

Force adding topics to conversations

Learn how to add new users to a team or remove existing members directly from the team settings page.

Manage team members — Add or remove users

Learn how to archive/unarchive BusinessChat teams.

How to archive a team?

Everything you need to manage your teams.

Teams

Get started with WhatsApp Templates and its usages.

Getting started with WhatsApp templates.

Start with WhatsApp marketing message templates.

WhatsApp Templates: Marketing usage.

Start with WhatsApp agent response message templates.

WhatsApp Templates: Agent Response usage.

Get started with cart abandonment message templates.

WhatsApp Templates: Cart Abandonment usage.

Get started with the WhatsApp Numbers page.

Manage WhatsApp Numbers on BusinessChat platform.

Manage WhatsApp  templates, numbers, and widget.

WhatsApp Settings

Access your account on the platform ↗️

Find answers and get help from Intercom Support and Community Experts

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