You can control how to deal with customers who contact you beyond your working hours.
Working hours are controlled at the team level to customize your working hours per team.
Configure team working hours
Go to Account Settings → Teams → Then select the team you want to edit the working hours for.
Then navigate to Team Working Hours.
Here you can start editing the working hours per team. By default, the team working hours are configured to work all weekdays for 24 hours.
To change a day, toggle it on if it's off, click on the drop-down list and select the start time, then you can edit the end time. Click "Copy to" to copy the same day working hours to all working days.
If you have shifts, you can add more than one-time range within the same day.
Click on Add Hours Icon to add a new time range on the same day.
Leave the toggle off for days when the team is not working.
Click save once you're done configuring all days.
🔴 Alert
Pay attention to the time zone.
Make sure your time zone is configured correctly. Read this article to learn how to change your account time zone.
How will this impact the customer bot flow?
If your bot is configured to take the working hours into account, the bot will check the configured working hours and act accordingly based on your chatbot design.