Why We Created This Feature
Many customers message stores—especially on WhatsApp—asking “Do you have a coupon?”. To help you serve these customers quickly and automatically, our AI Bot can generate and share coupons directly from your store.
How It Works
Automated Coupons:
The bot generates the coupon automatically in your store.
Coupons are valid for one day only and can be used once per customer.
Three Types of Coupons:
Lead Coupon: For customers who have never placed an order.
Win‑Back Coupon: For customers who haven’t ordered in X days.
Default Coupon: For all other customers.
Fallback Logic:
If a coupon type is not activated, the bot will fall back to the Default Coupon.
If the Default Coupon is not active, the system will optimize the response for the customer without offering a coupon.
Activation & Deactivation
Activation:
Navigate to Chatbot → Actions → Discount.
Enable the action card to allow the bot to generate and share coupons.
Deactivation:
If you disable the Discount action card, the bot will not give any coupon and will politely apologize to the customer.
Edit:
Navigate to Chatbot → Actions → Discount then select Edit
Make the necessary changes to your coupon, then click save
Flow
The contact asks for a coupon.
The bot checks the customer order history and decides if the contact is a lead, eligible for win-back, or needs to get a default coupon.
The bot then responds with the coupon or apology based on the configuration.
Example Customer Interactions
Customer: “Do you have a coupon?”
Bot: “Sure! Here’s your 20% off coupon code: WB123XYZ (valid for 24 hours, single use).”
Customer (when Discount Action is disabled):
Bot: “I’m sorry, we don’t have an active coupon at the moment. Please check back soon!”
Best Practices
Keep at least Default Coupon active to avoid disappointing customers.
Configure Lead and Win‑Back coupons to maximize engagement and repeat purchases.
Use the Preview box to test your coupon setup before going live.