Chatbot
Setting up the automated Chatbot to provide answers resolutions 24/7
18 articles
How will a contact select the chatbot's language?
How to set up the chatbot operator?Learn how to set up your chatbot operator.
Give your Chatbot an identity by giving him a name
How to build BusinessChat chatbot?Learn how to design your chatbot to automate your conversations!
Chatbot Builder Settingsget started with chatbot settings
Is BusinessChat bot AI-based or rule-based
Collect feedback with satisfaction surveysGet to know your conversation rating.
AI Support
Every thing you need to know to empower your business with our AI support features
Introduction to the AI BotYour smart e‑commerce assistant for instant answers, order tracking, and Arabic‑optimized support.
Setup your AI BotEnable your AI chatbot and finish the activation checklist
Knowledge Base for Your AI BotOrganize your FAQs to give instant answers and keep your chatbot always up‑to‑date.
Order Status ActionInstantly check and share your customers’ latest order status.
Discount Coupon ActionAutomatically generate and share the right coupon with every customer.
Escalation & Human HandoverSeamlessly transfer conversations to your support team whenever needed.
Bot PersonalizationCustomize your AI Bot’s personality, tone, and language to match your brand.
Preview BoxTest your AI Bot and simulate real customer conversations safely.
Understanding AI Bot BillingHow AI Bot usage is counted and billed for your business.
Media Format Limitation (Beta)Text messages only during beta
Role-Based Bot vs. AI Chatbot in BetaHow the role-based bot and the AI bot work side by side to support your business during Beta