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Introduction to the AI Bot

Your smart e‑commerce assistant for instant answers, order tracking, and Arabic‑optimized support.

Updated today

Hi there! Welcome to your AI Bot, powered by the best Arabic-Enabled LLM models. This smart assistant is built specifically for e‑commerce stores, and it integrates out‑of‑the‑box with Salla, Zid, Shopify, and WooCommerce. This means the bot can instantly access your products, orders, and store policies, so it’s ready to assist your customers without any extra setup.


What the AI Bot Can Do

When your customers interact with the bot, they can:

  • Ask questions about products, orders, shipping, returns, and store policies.

  • Check order status in real time, including shipping and delivery updates.

  • Apply discount coupons or learn about ongoing promotions.

  • Get support in their preferred language, including full Arabic support for MENA region stores.

  • Seamlessly switch to a human agent when needed, ensuring customers always feel supported.


Main Features

  1. Out-of-the-box e‑commerce integration

    Connects instantly with Salla, Zid, Shopify, and WooCommerce to fetch order and product data.

  2. Real-time Order Status

    Customers can ask “Where’s my order?” and get instant shipping updates.

  3. Discount Coupon Assistance

    Explains current promotions, checks coupon validity, and guides customers through applying discounts.

  4. Arabic Language Optimization

    Built to understand and respond naturally in Arabic, making it perfect for MENA region customers.

  5. Human Handover

    If a question is complex, the bot smoothly hands over the conversation to a live agent with full context.

  6. Customizable AI Persona & Settings

    Adjust the bot’s tone, style, and behavior to match your brand voice.

  7. Multilingual Support

    Detects the customer’s language automatically and responds in that language.

  8. Value-Based Billing

    You will only pay for conversations that were fully resolved by the AI bot.


Our Technical Advantage

We’ve done the R&D homework to give your business the best AI experience:

  • Latest and optimized LLM models: Carefully balanced for cost, speed, and quality.

  • Failover mechanisms: Ensure uninterrupted responses even during model downtime.

  • Use‑case optimization: Each feature (order status, discount coupons, Q&A) uses the LLM best suited for it.

  • RAG (Retrieval‑Augmented Generation): Powered by top-tier embedding models for accurate, context‑rich answers.

This combination ensures customers get fast, accurate, and reliable support at scale.

Check our getting started document to activate your bot.

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