BusinessChat

Your smart e‑commerce assistant for instant answers, order tracking, and Arabic‑optimized support.

Introduction to the AI Bot

Enable your AI chatbot and finish the activation checklist

Setup your AI Bot

Organize your FAQs to give instant answers and keep your chatbot always up‑to‑date.

Knowledge Base for Your AI Bot

Instantly check and share your customers’ latest order status.

Order Status Action

Automatically generate and share the right coupon with every customer.

Discount Coupon Action

Seamlessly transfer conversations to your support team whenever needed.

Escalation & Human Handover

Customize your AI Bot’s personality, tone, and language to match your brand.

Bot Personalization

Test your AI Bot and simulate real customer conversations safely.

Preview Box

How AI Bot usage is counted and billed for your business.

Understanding AI Bot Billing

Media Format Limitation (Beta)

How the role-based bot and the AI bot work side by side to support your business during Beta

Role-Based Bot vs. AI Chatbot in Beta

Every thing you need to know to empower your business with our AI support features

AI Support

Access your account on the platform ↗️

Find answers and get help from Intercom Support and Community Experts

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