Why Personalization Matters
Your AI Bot is more than just a support tool—it’s part of your brand experience. By personalizing its name, tone of voice, answer length, and language, you can ensure every customer interaction feels natural, on‑brand, and engaging.
Personalization Options
Bot Name
Choose a friendly, recognizable name for your AI Bot.
This name will appear in the chat window and conversation logs.
Tone of Voice
Match your bot’s tone to your brand style:
Friendly: Casual and approachable.
Professional: Polite and business‑oriented.
Neutral: Balanced tone for general purposes.
Answer Length
Decide how detailed the bot’s responses should be:
Concise: Short and straight to the point.
Standard: Balanced detail for most interactions.
Thorough: Detailed answers for in‑depth explanations.
Language
The language is Auto‑Detected, and it will respond in the language your customers use.
Fully optimized for Arabic, but supports multilingual interactions.
How to Personalize Your Bot
Go to Chatbot → Settings → Settings Tab.
Enter your Bot Name.
Choose the Tone of Voice that matches your brand.
Select the Answer Length.
The Language is set to Auto‑Detect for multilingual support.
Click Save to apply changes.
Best Practices
Use a friendly or professional tone depending on your audience.
Concise answers are recommended for WhatsApp and mobile‑first interactions.
The Auto‑Detect language option enabled for seamless multilingual support