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Preview Box

Test your AI Bot and simulate real customer conversations safely.

Updated today

Why Use the Preview Box?

The Preview Box is your testing tool to make sure your AI Bot responds exactly as you expect. It allows you to simulate real customer conversations without saving messages or impacting your actual chat history.


Key Features

  • Simulate Conversations:

    • Select a contact from the drop‑down list to act as the customer.

    • The bot will respond using your current settings, actions, and knowledge base.

  • Safe Testing:

    • Messages sent through the Preview Box are not saved and do not affect conversation history.

    • This makes it safe to test changes without impacting real customer interactions.

  • Immediate Feedback:

    • Use the Preview Box after every change to ensure your bot behaves as intended.

    • Perfect for testing new knowledge base entries, order status checks, and coupon actions.


How to Use the Preview Box

  1. Go to Chatbot → Actions or Knowledge Base.

  2. On the right side of the screen, locate the Preview Box.

  3. Select a Contact from the drop‑down menu to simulate a conversation.

  4. Start chatting with the bot and verify the responses.


Best Practices

  • Always test your bot after making any changes to the Knowledge Base, Actions, or Settings.

  • Try simulating different scenarios, such as:

    • Asking about order status

    • Requesting a coupon

    • Testing escalation to human agents

  • Confirm that the bot responds in the right tone and language for your customers.

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