How the Order Status Action Works
Our AI Bot is powered by your store’s e‑commerce data, which means it can:
Check a customer’s latest order status automatically using their customer number.
Look up a specific order when the customer provides the Order ID.
Respond with the current order status and include a direct link to the order page.
Activation and Deactivation
Automatic Activation:
The Order Status action is enabled by default as soon as you activate your AI Bot.
This ensures the bot can immediately access your store’s data to answer order status questions.
How to Deactivate:
Go to Chatbot → Actions in your dashboard.
Select the Order Status card.
Click Deactivate (see the second screenshot).
How to Reactivate:
From the Actions tab, open the Order Status card.
Click Activate.
The bot will resume accessing order data within a few minutes.
Note: If the Order Status card is disabled, the bot will not be able to access customers’ orders or provide order updates.
Flow
The contact asks for an order status
The bot replies with the status of the latest order created by the customer based on his phone number
If the contact does not have an order registered under his phone number, he can provide the order ID
Example Bot Replies
Customer: “Where is my order?”
Bot: “Your latest order (#12345) is out for delivery. View Order”
Customer: “Can you check order 78910?”
Bot: “Order #78910 is processing and will ship soon. View Order”
Best Practices
Keep the Order Status action active to ensure customers get real‑time updates.
Encourage customers to provide Order IDs for faster, more precise responses.
Use the Preview box to test the feature and verify the bot is fetching the right order information.