Order Status Notifications
In this chapter, you will find the following sections:
Understanding order status notifications
Setting up order status notifications
Order status notifications reports
Understanding order status notifications
Automating order status notifications allows companies, that integrate their e-commerce platforms, keep customers informed about the status of their orders effortlessly. Through automating order updates, companies can save time, reduce errors, and enhance customer loyalty.
Automation works as follows:
When customers make a purchase, they will receive automated messages and real-time updates from order confirmation to shipment tracking and delivery notifications.
Setting up order status notifications
Go to the outbound campaigns page (1), click on automations (2), and then click on the setup button in the order status box (3).
Click here to set up this card (1).
Choose the order statuses you want to inform your customers about (2), then click save (3).
Press on Click to setup (1), Select the WhatsApp message template you want to send (2).
Then click save (3).
The template should be of the order status notification type.
To create an order status notification template, refer to the creating message templates chapter.
Review your changes and the template, then click on set live to start.
Order status notifications reports
After setting up and running the automated campaign, it is important to monitor its performance.
The campaign report is divided into four parts:
General Statistics
On the automation statistics page, you will be able to see the following reports:
Started (1): The number of customers who met the operating conditions and entered this automation.
Exited (2): The percentage of customers who exited this automation before completing it.
Completed (3): The percentage of customers who completed all campaign steps.
Conversion Ratio (4): The percentage of customers who made a purchase during the automation.
Revenue (5): The total revenue generated from your e-commerce store through running this campaign.
Automation levels:
Trigger (1):
Inside the trigger card, you will find the order statuses you have specified and the number of customers who started this campaign.
Send Template Message (2):
You will find the selected message and performance reports such as:
Sent: The number of times the message was sent to your customers.
Delivered: The number of times the message was successfully delivered to your customers.
Read: The number of customers who have read the message.
Replied: The number of customers who replied to the message.
Bounced: The number of times this action bounced.
Clicked: the number of customers who clicked on the cart button.
Completed (3):
It contains the number of customers who completed this campaign.