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WhatsApp Templates: Order Status Notification.
WhatsApp Templates: Order Status Notification.

Get started with order status notification message templates.

Updated over a week ago

This article will describe the WhatsApp order status notification usage template and how to use it across the BusinessChat platform.

This article will include the following:

  • Template goal.

  • Template components.

  • The template uses in BusinessChat.

Let's Start 👌!


You can use order status notifications templates to consistently inform customers about their order status updates on your e-commerce platform.


Order Status Automation
Order status notification templates can be assigned in the Send Message Template step inside your order status automation.


Order Status Notifications

Read this article to learn how to create your order status automation.







Interactive buttons

Order status notification

Optional (text, media, file)



link to order (you can change the label)

🔴 Warning

If you change the component structure of your template on WhatsApp Manager, it will no longer be valid for this usage. Please edit and revert it to the required structure to fix this.

Header (optional)
Headers are optional and can include the following types of media:

  • Image.

  • Document.

  • Video.

  • Text (up to 60 characters, can consist of 1 custom field).

Body (required)
Body content is required, and it is a text field only. Bodies can contain 1024 characters and be registered as plain text or text with custom fields; they can be stylized and contain emojis.

⚡ Attention

Ensure the selected template includes custom fields to generate the order's current status from your e-commerce store. For example, you can use a template like:
"Hi there, your order status is {{Status}}."

Footer (optional)

The footer is an optional text field. Footers can contain up to 60 characters.

Interactive Buttons (Optional)

The order status template has only one call-to-action button to redirect to the order link inside the store. We will automatically add the order link to the button, and you can only change the label.

💡 Tip

App Store Integration

Order status notification templates can be only available if you have installed an e-commerce app in BusinessChat App Store.

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