This article will describe the WhatsApp order status notification usage template and how to use it across the BusinessChat platform.
This article will include the following:
Template goal.
Template components.
The template uses in BusinessChat.
Let's Start 👌!
Goal
You can use order status notifications templates to consistently inform customers about their order status updates on your e-commerce platform.
Uses
Order Status Automation
Order status notification templates can be assigned in the Send Message Template step inside your order status automation.
Components
Template usage | Header | Body | Footer | Interactive buttons |
Order status notification | Optional (text, media, file) | Required | Optional | link to order (you can change the label) |
Header (optional)
Headers are optional and can include the following types of media:
Image.
Document.
Video.
Text (up to 60 characters, can consist of 1 custom field).
Body (required)
Body content is required, and it is a text field only. Bodies can contain 1024 characters and be registered as plain text or text with custom fields; they can be stylized and contain emojis.
⚡ Attention
Ensure the selected template includes custom fields to generate the order's current status from your e-commerce store. For example, you can use a template like:
"Hi there, your order status is {{Status}}."
Footer (optional)
The footer is an optional text field. Footers can contain up to 60 characters.
Interactive Buttons (Optional)
The order status template has only one call-to-action button to redirect to the order link inside the store. We will automatically add the order link to the button, and you can only change the label.
💡 Tip
App Store Integration
Order status notification templates can be only available if you have installed an e-commerce app in BusinessChat App Store.