BusinessChat

Everything you need to know about outbound automation.

Getting Started with Automations

How to manage my automation?

Ensure a better customer experience and prevent message fatigue

How Smart Sending Feature Works?

Learn how to setup a cash on delivery automation.

Cash on Delivery Automation

Enhance Your automations with Discount Coupons

How to manage discount coupons?

Webhook based notifications

Automation

What to check if my automation stopped working or Paused?

Automation Status

Learn how to monitor and optimize your automation statistics.

Understanding Automation Performance

How Can I track my automation performance?

How to know the details of which contacts converted?

Which Metrics Are Available in the Automation Statistics Page Header?

Automation Reports

What is the difference between Zid, Shopify, and Salla coupons?

Coupons

Learn how to setup a cart abandonment automation.

Cart Abandonment Automation

What are the conditions that apply to contacts in the cart abandonment automation?

Cart Abandonment

Learn how to set up your e-commerce order status automation.

Order Status Notifications

Get started with order status notification message templates.

WhatsApp Templates: Order Status Notification.

Order status Notifications

Get started with welcome series automation.

Capture and Welcome new contacts Automation

Get started with welcome series message templates.

WhatsApp Templates: Welcome Series usage.

The contact is not new, but he has seen the popup?

How does the exit intent work?

What are the conditions that apply to contacts in the Welcome Series automation?

Welcome Series and Popups

Learn how to setup a post-purchase upsell automation.

Post Purchase-Upsell Automation

Get started with post-purchase message templates.

WhatsApp Templates: Post-Purchase upsell usage.

Why did the contact complete the order but not enter the post-purchase automation?

Post-purchase

Win-back Automation

Get started with win-back message templates.

WhatsApp Templates: Win-back usage.

Win-back

Learn how to set up a browse abandonment automation.

Browse Abandonment Automation

Browse Abandonment

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Find answers and get help from Intercom Support and Community Experts

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