The Smart Sending feature in BusinessChat helps manage your customer communications by excluding certain customers from receiving multiple messages or being part of multiple automations within a short period.
Key Features
Once enabled the smart sending will:
Exclude customers who received campaign in the last 5 days
Exclude customers who were part of automation in the last 5 days
Exclude customers who created an order in the last 5 days
Configuration Conditions
Disabled by Default and Optional:
Campaigns (When you have an active integration)
Post-purchase
Cart abandonment
Enabled and Mandatory:
Win-back
Browse abandonment
Disabled and Cannot be Enabled:
Notifications (order status)
Webhooks automation
Welcome series
Review Added
Setting Up Smart Sending
You can set Smart sending when you launch a campaign or automation by enabling the feature before publishing:
