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How Smart Sending Feature Works?
How Smart Sending Feature Works?

Ensure a better customer experience and prevent message fatigue

Updated over a week ago

The Smart Sending feature in BusinessChat helps manage your customer communications by excluding certain customers from receiving multiple messages or being part of multiple automations within a short period.

Key Features

  • Once Enabled the smart sending will:

    • Exclude customers that received. campaign in the last 10 days

    • Exclude customers that were part of automation in the last 10 days

    • Exclude customers that created an order in the last 10 days

  • Once Automation Per day (Always enabled):

    • The smart sending feature ensures that a contact can be part of a max of one automation per day. This feature is enabled for all automations by default and does not apply to campaigns.

Configuration Conditions

  1. Disabled by Default and Optional:

    • Campaigns (When you have an active integration)

    • Post-purchase

    • Cart abandonment

  2. Enabled and Mandatory:

    • Win-back

    • Browse abandonment

  3. Disabled and Cannot be Enabled:

    • Notifications (order status)

    • Webhooks automation

    • Welcome series

Setting Up Smart Sending

You can set Smart sending when you launch a campaign or automation by enabling the feature before publishing:

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