The automation conditions and your contact's behaviour are based on these conditions:
Trigger Conditions
To identify an abandoned cart, the platform checks if a contact has added items to the cart but did not complete the purchase within four hours. In addition, during this period, the contact should not have created any order AND
The contact did not opt out of the business messages.
Exit Conditions
The contact opted out of the business messages during the automation OR
The contact has started a new cart abandonment automation OR
The contact has created a new order while the automation is running, but the order conversion is not attributed to this automation.
Conversion Conditions
The contact has created a new order while the automation is running AND
The order conversion is attributed to this campaign.
Completed Conditions
The contact has completed the automation to the last step OR
The contact has converted, and the conversion is attributed to this campaign.