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What are the conditions that apply to contacts in the Welcome Series automation?

Updated over a year ago

The automation conditions and your contact's behaviour are based on these conditions:

  • Trigger Conditions

    • The contact clicks the popup button AND

    • The contact is new and we don't have a record of that contact on BusinessChat platform AND

  • The contact did not opt out of receiving messages.

  • Exit Conditions

  • The contact opted out of the business messages during the automation OR

  • The contact has started a new cart abandonment automation OR

  • The contact has created a new order while the automation is running AND The order conversion is not attributed to this campaign.

  • Conversion Conditions

    • The contact has created a new order while the automation is running AND The order conversion is attributed to this campaign.

  • Completed Conditions

    • The contact has completed the automation to the last step OR

    • The contact has converted, and the conversion is attributed to this campaign.

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