The system pauses the automation if there is an issue that interrupts the automation.
If your automation stopped working it could be due to one of the following reasons:
One of the template messages used has an invalid status.
One of the template messages used status changed to rejected.
One of the template messages used has been deleted.
Your e-commerce app has been uninstalled.
Your e-commerce app access token became invalid.
The business has outstanding usage invoices.
Your WhatsApp number has an issue.
Your WhatsApp has a payment issue.
To learn how to solve the automation issue, mouse over the warning chip to find further information. Once you solve the problem, you can set your automation to live again.