BusinessChat standard plans can be monthly, quarterly or yearly. Once your subscription ends, the BusinessChat platform will renew your subscription automatically for a similar period. Let's dive into the detail of this operation.
⚡Attention
The billing cycle applies to businesschat customers who subscribe to our standard online payment plans. It does not apply to enterprise customers that pay via bank transfer.
Monthly Plan
Monthly Subscription and renewal: When you subscribe to our services, you will be billed in advance for your monthly subscription. The renewal date will always be the same day each month as the day you initially started your subscription. This helps you maintain consistency in your billing cycle and plan accordingly.
Monthly Invoice: Your monthly invoice will consist of two main items:
a. Plan Subscription Fees: This includes the cost of your chosen plan. The subscription fee provides access to our platform and its features, allowing you to make the most of our services.
b. Excess Usage Charges: If you exceed your monthly conversations free limit, the invoice will include the previous month's consumption charges. These charges are based on additional conversations beyond the free limit.
Quarterly and Yearly Plans
Subscription and Renewal: you will pay for your subscription in advance for the entire period. The renewal date for the plan will occur after three months from the day you initially started your subscription for the quarterly plans. And after one year for the annual plans.
Monthly Invoice: For the annual and quarterly plans, your monthly invoice will only include one item:
If you exceed your monthly conversations free limit, the invoice will include the previous month's consumption charges. These charges are based on additional conversations beyond the free limit.
General Terms
Automatic Payment Deduction: To ensure a hassle-free experience, we have implemented automatic payment deductions. Once your invoice is generated, the total amount will be automatically deducted from the card you have on your account.
Invoice Delivery: Once the payment is successfully completed, you will receive an invoice for your records. The invoice will include a breakdown of the charges and any applicable taxes or fees.
Payment Failure and Suspension: If a payment doesn't go through, we'll let you know quickly. You get a week (4 days) to fix it. Here's what happens if you don't:
Monthly plans:
We'll pause your access 3 days after we send the invoice.
On the 4th day, if you still haven't paid, your subscription gets canceled. You can restart it by paying your outstanding invoices.
For quarterly and yearly plans:
For monthly conversations: You can't go over your free conversation limit until you pay your bills.
For plan renewals: Just like monthly plans, we'll pause your access 3 days after the invoice and cancel the subscription if not paid in the 4th day.