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Understanding Automation Performance
Understanding Automation Performance

Learn how to monitor and optimize your automation statistics.

Updated over a week ago

After setting up and running your automation in your system, monitoring its performance is essential. This monitoring provides valuable insights into how well your automation is working and offers other benefits.

Before reading this article, ensure you are familiar with automation general information to understand their performance better.

Let's start 😉!

How to track my automation performance?

In the automation statistics page header, you will be able to see the following tabs:

1. Started

The number of contacts who met the trigger conditions and entered this automation.

2. Exited

The percentage of contacts who exited this automation before completion.

3. Conversion ratio

The contact was ordered within five days of receiving the automation template message.

4. Completed

The percentage of contacts who completed all the automation steps.

5. Revenue

The total revenue generated on your e-commerce store is attributed to the automation.

💡 Tip

Mouse over the help icon beside each tab to find detailed information.

Message Overview

The main preview of your automation is where you can track your automation steps and the statistics of each step alone.

It will show you how many customers have received this message and how many customers is waiting to receive it.

1. Delay statistics

Preview of the delay time and the number of customers who are:

  • Waiting: the number of customers still waiting for this delay to end.

  • Progressed: the number of customers who passed this delay to the next step.

2. Message statistics

The assigned template message and its insights:

  • Sent: the number of times action was sent to your customers.

  • Delivered: the number of times action was delivered to your customers.

  • Read: the number of customers who read the message.

  • Replied: the number of customers who replied to this action.

  • Clicked: the number of customers who clicked on the cart button.

  • Bounced: the number of times this action bounced.

3. Step lifetime Statistics

you can effectively compare the performance of your current assigned template with previous ones.

Export Revenue Report

It helps you identify orders linked to the automation, including contact numbers, order dates, and order amounts in USD.

💡 Tip

To troubleshoot orders, compare the contact numbers with your e-commerce store orders to find those resulting from your BusinessChat campaigns.

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