Skip to main content
Order Status Notifications

Learn how to set up your e-commerce order status automation.

Updated over a week ago

Order Status Notifications Automation allows businesses with integrated e-commerce platforms to keep customers effortlessly informed about their order status.


By automating order updates, businesses can save time, minimize errors, and foster stronger customer loyalty. In addition, customers can have real-time updates from order confirmation to shipment tracking and delivery notifications.

Before running the order status automation, you must:

Let's start ✋!

How to set it up?

Go to the Automation tab, then click on the order status card.

Trigger

Review the order statuses you want to cover for this automation by selecting all the relevant statuses you need to notify your customers about.

Multi-trigger order status

You can create multiple order status automations to differentiate between your status messages. However, a status can only be used in a single automation instance.

Send Template Message

Select a WhatsApp template of order status notification usage to be sent to your customers when the status of their order changes.

Set Live

Ensure that the triggers and notifications align with the desired user experience, then set the automation to "Live" to start running it.

Now you are ready to track the performance of your automation 📊!

Mapping your Salla Order Status to BusinessChat

Salla supports the following order status feature:

  • Ability to change the title of the status to a more familiar name

  • Ability to add custom sub-statuses under a main status

To configure your order status notification on the BusinessChat platform, you need to keep the following in mind:

  • BusinessChat supports the standard naming of statuses. If you change the status title, it will not be reflected on BusinessChat; your custom title will be mapped to the status's original title as per the table below.

  • If you created a custom status under a standard parent status, the triggers will work only if the parent status is selected in the trigger filter, even if a custom child status initiated the trigger. The corresponding Messages include only the parent status name, regardless of whether the trigger originated from a child status.

  • Automations will not be triggered for contacts who have already received the same status previously

The following table will help you map Salla's statuses to BusinessChat statuses

Salla Status (EN)

BusinessChat (EN)

Salla Status (AR)

BusinessChat (AR)

payment pending

Payment Pending

بإنتظار الدفع

بإنتظار الدفع

under review

Awaiting Review

بإنتظار المراجعة

بإنتظار المراجعة

in progress

In Progress

قيد التنفيذ

قيد التنفيذ

completed

Completed

تم التنفيذ

تم التنفيذ

delivering

Out for Delivery

جاري التوصيل

جاري التوصيل

delivered

Delivered

تم التوصيل

تم التوصيل

shipped

Shipped

تم الشحن

تم الشحن

canceled

canceled

ملغي

ملغي

restored

Restored

مسترجع

مسترجع

restoring

Return In Progress

قيد الإسترجاع

قيد الإسترجاع

Mapping your Zid Order Status to BusinessChat

We will trigger and order status each time you update your order on Zid, The following table will help you map Zid's statuses to BusinessChat statuses:

Zid Status (EN)

BusinessChat (EN)

Zid Status (AR)

BusinessChat (AR)

New

New

جديد

جديد

preparing In Progress

Preparing

جاري التجهيز

جاري التجهيز

delivery In progress

indelivery

جاري التوصيل

جاري التوصيل

Completed

completed

مكتمل

مكتمل

Cancelled

canceled

ملغي

ملغي

reversed

Reversed

مسترجع

مسترجع

processing Reverse

Processing Reverse

قيد الاسترجاع

قيد الاسترجاع

Ready

Ready

جاهز

جاهز

Mapping your Shopify Order Status to BusinessChat

You don't need to worry about mapping your Shopify status to BusinessChat.

We will send the order status Once per Shopify order once we have a working order tracking URL on your Shopify store.

Did this answer your question?