Order Status Notifications Automation allows businesses with integrated e-commerce platforms to keep customers effortlessly informed about their order status.
By automating order updates, businesses can save time, minimize errors, and foster stronger customer loyalty. In addition, customers can have real-time updates from order confirmation to shipment tracking and delivery notifications.
Before running the order status automation, you must:
Install your preferred e-commerce app from the BusinessChat App Store.
Set up a WhatsApp template designed explicitly for order status usage.
Let's start ✋!
How to set it up?
Go to the Automation tab, then click on the order status card.
Trigger
Review the order statuses you want to cover for this automation by selecting all the relevant statuses you need to notify your customers about.
Multi-trigger order status
You can create multiple order status automations to differentiate between your status messages. However, a status can only be used in a single automation instance.
Send Template Message
Select a WhatsApp template of order status notification usage to be sent to your customers when the status of their order changes.
Set Live
Ensure that the triggers and notifications align with the desired user experience, then set the automation to "Live" to start running it.
Now you are ready to track the performance of your automation 📊!
Mapping your Salla Order Status to BusinessChat
Salla supports the following order status feature:
Ability to change the title of the status to a more familiar name
Ability to add custom sub-statuses under a main status
To configure your order status notification on the BusinessChat platform, you need to keep the following in mind:
BusinessChat supports the standard naming of statuses. If you change the status title, it will not be reflected on BusinessChat; your custom title will be mapped to the status's original title as per the table below.
If you created a custom status under a standard parent status, the triggers will work only if the parent status is selected in the trigger filter, even if a custom child status initiated the trigger. The corresponding Messages include only the parent status name, regardless of whether the trigger originated from a child status.
Automations will not be triggered for contacts who have already received the same status previously
The following table will help you map Salla's statuses to BusinessChat statuses
Salla Status (EN) | BusinessChat (EN) | Salla Status (AR) | BusinessChat (AR) |
payment pending | Payment Pending | بإنتظار الدفع | بإنتظار الدفع |
under review | Awaiting Review | بإنتظار المراجعة | بإنتظار المراجعة |
in progress | In Progress | قيد التنفيذ | قيد التنفيذ |
completed | Completed | تم التنفيذ | تم التنفيذ |
delivering | Out for Delivery | جاري التوصيل | جاري التوصيل |
delivered | Delivered | تم التوصيل | تم التوصيل |
shipped | Shipped | تم الشحن | تم الشحن |
canceled | canceled | ملغي | ملغي |
restored | Restored | مسترجع | مسترجع |
restoring | Return In Progress | قيد الإسترجاع | قيد الإسترجاع |
Mapping your Zid Order Status to BusinessChat
We will trigger and order status each time you update your order on Zid, The following table will help you map Zid's statuses to BusinessChat statuses:
Zid Status (EN) | BusinessChat (EN) | Zid Status (AR) | BusinessChat (AR) |
New | New | جديد | جديد |
preparing In Progress | Preparing | جاري التجهيز | جاري التجهيز |
delivery In progress | indelivery | جاري التوصيل | جاري التوصيل |
Completed | completed | مكتمل | مكتمل |
Cancelled | canceled | ملغي | ملغي |
reversed | Reversed | مسترجع | مسترجع |
processing Reverse | Processing Reverse | قيد الاسترجاع | قيد الاسترجاع |
Ready | Ready | جاهز | جاهز |
Mapping your Shopify Order Status to BusinessChat
You don't need to worry about mapping your Shopify status to BusinessChat.
We will send the order status Once per Shopify order once we have a working order tracking URL on your Shopify store.