This automation lets you engage with customers right after they leave a review on your store, helping you build trust and turn their feedback into more sales.
Before running the automation, you must:
Install your preferred e-commerce app from the BusinessChat App Store.
Set up a WhatsApp template specifically designed for review added usage.
How to create a review added automation?
Click the New Automation button on the Automation page.
Coupon setup
Select a suggested coupon or customize your own, then click save & continue.
💡 Tip
Discount coupon 🏷️
Read more about Salla's ecommerce platform dynamic coupon.
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Read more about Shopify's ecommerce platform dynamic coupon.
Trigger filters
You can use trigger filters, such as rating value and products included in the review order. This lets you create multiple automations with different coupons and filters. See Triggers & filters.
Assign Message Template
The automation can be three steps, each containing Delay & Template Message.
Delay: the time your customers will delay before receiving the template.
Template Message: the message will be sent to the customers when the delay ends.
Click Setup, choose one of the delay options, then select a template message.
Once you finish, you can set your automation to Live or Save As Draft. See automation statuses.
Automation Terms
The automation conditions and your contact's behavior are based on these conditions:
Trigger Conditions
The customer added a review on your store &
The contact did not opt out of the business marketing messages.
Exit Conditions
The contact opted out of the business messages during the automation.
The contact has started a new cart abandonment automation.
The contact has created a new order while the automation is running &
The order conversion is not attributed to this campaign.
Conversion Conditions
The contact has created a new order while the automation is running &
The order conversion is attributed to this campaign.
Completed Conditions
The contact has completed the automation to the last step.
The contact has converted, and the conversion is attributed to this campaign.
Once your automation is live, you can track your automation performance. 📊