View previous orders without leaving the conversation window.

Save time by accessing order history instantly.

Quickly identify and resolve issues related to specific orders.

Provide accurate and timely responses to customer inquiries.

Improve customer satisfaction by providing quick and relevant information.

Reduce wait times and enhance the overall service experience.

Copy order IDs to check the status in your ecommerce store.

Minimize the need to switch between different platforms and tools.

Having order details at your fingertips helps you communicate more effectively with customers.

You can provide personalized support based on the customer’s order history.

Use order history to anticipate customer needs and offer proactive assistance.

Identify patterns in customer behavior and tailor your responses accordingly.

While in the conversation with a customer, look at the conversation details pane on the right side of the screen.

Under the “Previous Orders” section, you will see a list of the customer’s past orders.

Click on any order ID to view its details, including the date and time of the order.

You can copy the order ID by clicking on the copy icon next to it.

Copy the order ID to your clipboard to easily check the order status in your ecommerce system.

Use the order details to address customer inquiries and resolve issues more efficiently.