Inbox
Using BusinessChat Inbox to support customers and convert leads to customers.
25 articles
- Understanding BusinessChat Inbox Sections & ViewsGet started with conversations grouping.
- How are conversations assigned to agents?Understand the conversation assignment logic.
- Reassigning conversationsLearn how to reassign a conversation
- Understanding Conversations NotesLearn how to add notes to your teammates.
- Search conversation messagesLearn how to search messages in a conversation.
- Closing conversationsHow to close a customer conversation.
- Reopen the conversationLearn how to reopen a conversation.
- Conversation eventsConversation events types.
- SLA indicator
- Sending messages to locked conversationsHow to re-engage with locked conversations.
- How can I share a conversation with a colleague?
- Unread Conversations
- How conversations are sorted?
- Track and understand customers' conversations using Topics
- How to search conversation notes?Learn how to get back to your conversations added notes.
- Conversation Box ComponentsLearn about the available options in the conversation box.
- Understanding user status
- Understanding Conversations Topics Views
- Understanding Conversation Status in BusinessChatClear rules for Open vs Closed conversations, practical steps to manage them, and tips to keep bots and reporting working smoothly.
- Actions Available in the Conversation PageSubscribe, Block, or Edit Contact Name on the Conversation Page
- Viewing Customer Orders within InboxYou can find all customer historical orders in the Inbox
- Using Topics in conversationsLearn how to organize conversations by adding relevant topics, or remove a topic if it was assigned by mistake.
- Use saved replies and templates in a conversationLearn how to send quick replies in your conversations, and how to use WhatsApp templates with custom fields and media.
- Opt out of automatic assignment by enabling Watching Mode
- BusinessChat Inbox Management Guide