Inbox

Using BusinessChat Inbox to support customers and convert leads to customers.

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16 articles in this collection
Written by Yazan Masafah

How to create saved replies messages in BusinessChat?

Use the saved replies feature to improve your team's response.
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Written by Yazan Masafah
Updated over a week ago

How conversations are assigned to agents?

Understand the conversation assignment logic.
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Written by Yazan Masafah
Updated over a week ago

Reassigning conversations

Learn how to reassign a conversation
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Written by Yazan Masafah
Updated over a week ago

Add note to a conversation

Learn how to add notes to your teammates.
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Written by Yazan Masafah
Updated over a week ago

Search conversation messages

Learn how to search messages in a conversation.
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Written by Yazan Masafah
Updated over a week ago

Closing conversations

How to close a customer conversation.
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Written by Yazan Masafah
Updated over a week ago

Reopen the conversation

Learn how to reopen a conversation.
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Written by Yazan Masafah
Updated over a week ago

Collect feedback with satisfaction surveys

Get to know your conversation rating.
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Written by Yazan Masafah
Updated over a week ago

Conversation events

Conversation events types.
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Written by Yazan Masafah
Updated over a week ago

SLA indicator

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Written by Yazan Masafah
Updated over a week ago

Sending messages to locked conversations

How to re-engage with locked conversations.
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Written by Yazan Masafah
Updated over a week ago

How can I share a conversation with a colleague?

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Written by Yazan Masafah
Updated over a week ago

Unread conversations indicator

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Written by Yazan Masafah
Updated over a week ago

Manually marking the conversation as unread

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Written by Yazan Masafah
Updated over a week ago

How conversations are sorted?

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Written by Yazan Masafah
Updated over a week ago

Track and understand customers' conversations using Topics

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Written by Yazan Masafah
Updated over a week ago