Inbox
Using BusinessChat Inbox to support customers and convert leads to customers.
25 articles
How to create saved replies messages in BusinessChat?Use the saved replies feature to improve your team's response.
How are conversations assigned to agents?Understand the conversation assignment logic.
Reassigning conversationsLearn how to reassign a conversation
Understanding Conversations NotesLearn how to add notes to your teammates.
Search conversation messagesLearn how to search messages in a conversation.
Closing conversationsHow to close a customer conversation.
Reopen the conversationLearn how to reopen a conversation.
Collect feedback with satisfaction surveysGet to know your conversation rating.
Conversation eventsConversation events types.
SLA indicator
Sending messages to locked conversationsHow to re-engage with locked conversations.
How can I share a conversation with a colleague?
Unread conversations indicator
Manually marking the conversation as unread
How conversations are sorted?
Track and understand customers' conversations using Topics
Understanding Inbox Sections & ViewsGet started with conversations grouping.
Understanding user status
How to bulk close conversations?Learn how to close multiple conversations is one time.
Understanding Conversations ViewsUnderstand how to set up your conversation views.
How to search conversation notes?Learn how to get back to your conversations added notes.
Viewing Customer Orders within InboxYou can find all customer historical orders in the Inbox
Actions Available in the Conversation PageSubscribe, Block, or Edit Contact Name on the Conversation Page
Conversation Box ComponentsLearn about the available options in the conversation box.
Understanding Conversation Status in BusinessChatClear rules for Open vs Closed conversations, practical steps to manage them, and tips to keep bots and reporting working smoothly.