BusinessChat | Help Center

Inbox

Using BusinessChat Inbox to support customers and convert leads to customers.

16 articles in this collection
Written by Yazan Masafah

How to create saved replies messages in BusinessChat?

Use the saved replies feature to improve your team's response.

Written by Yazan Masafah
Updated over a week ago

How conversations are assigned to agents?

Understand the conversation assignment logic.

Written by Yazan Masafah
Updated over a week ago

Reassigning conversations

Learn how to reassign a conversation

Written by Yazan Masafah
Updated over a week ago

Add note to a conversation

Learn how to add notes to your teammates.

Written by Yazan Masafah
Updated over a week ago

Search conversation messages

Learn how to search messages in a conversation.

Written by Yazan Masafah
Updated over a week ago

Closing conversations

How to close a customer conversation.

Written by Yazan Masafah
Updated over a week ago

Reopen the conversation

Learn how to reopen a conversation.

Written by Yazan Masafah
Updated over a week ago

Collect feedback with satisfaction surveys

Get to know your conversation rating.

Written by Yazan Masafah
Updated over a week ago

Conversation events

Conversation events types.

Written by Yazan Masafah
Updated over a week ago

SLA indicator

Written by Yazan Masafah
Updated over a week ago

Sending messages to locked conversations

How to re-engage with locked conversations.

Written by Yazan Masafah
Updated over a week ago

How can I share a conversation with a colleague?

Written by Yazan Masafah
Updated over a week ago

Unread conversations indicator

Written by Yazan Masafah
Updated over a week ago

Manually marking the conversation as unread

Written by Yazan Masafah
Updated over a week ago

How conversations are sorted?

Written by Yazan Masafah
Updated over a week ago

Track and understand customers' conversations using Topics

Written by Yazan Masafah
Updated over a week ago