How to create saved replies messages in BusinessChat?
Use the saved replies feature to improve your team's response.
Written by Yazan Masafah
Updated over a week ago
Updated over a week ago
How conversations are assigned to agents?
Understand the conversation assignment logic.
Written by Yazan Masafah
Updated over a week ago
Updated over a week ago
Reassigning conversations
Learn how to reassign a conversation
Written by Yazan Masafah
Updated over a week ago
Updated over a week ago
Add note to a conversation
Learn how to add notes to your teammates.
Written by Yazan Masafah
Updated over a week ago
Updated over a week ago
Search conversation messages
Learn how to search messages in a conversation.
Written by Yazan Masafah
Updated over a week ago
Updated over a week ago
Closing conversations
How to close a customer conversation.
Written by Yazan Masafah
Updated over a week ago
Updated over a week ago
Reopen the conversation
Learn how to reopen a conversation.
Written by Yazan Masafah
Updated over a week ago
Updated over a week ago
Collect feedback with satisfaction surveys
Get to know your conversation rating.
Written by Yazan Masafah
Updated over a week ago
Updated over a week ago
Conversation events
Conversation events types.
Written by Yazan Masafah
Updated over a week ago
Updated over a week ago
SLA indicator

Written by Yazan Masafah
Updated over a week ago
Updated over a week ago
Sending messages to locked conversations
How to re-engage with locked conversations.
Written by Yazan Masafah
Updated over a week ago
Updated over a week ago
How can I share a conversation with a colleague?

Written by Yazan Masafah
Updated over a week ago
Updated over a week ago
Unread conversations indicator

Written by Yazan Masafah
Updated over a week ago
Updated over a week ago
Manually marking the conversation as unread

Written by Yazan Masafah
Updated over a week ago
Updated over a week ago
How conversations are sorted?

Written by Yazan Masafah
Updated over a week ago
Updated over a week ago
Track and understand customers' conversations using Topics

Written by Yazan Masafah
Updated over a week ago
Updated over a week ago