Using BusinessChat Inbox to support customers and convert leads to customers.
How to create saved replies messages in BusinessChat?Use the saved replies feature to improve your team's response.
How conversations are assigned to agents?Understand the conversation assignment logic.
Reassigning conversationsLearn how to reassign a conversation
Add note to a conversationLearn how to add notes to your teammates.
Search conversation messagesLearn how to search messages in a conversation.
Closing conversationsHow to close a customer conversation.
Reopen the conversationLearn how to reopen a conversation.
Collect feedback with satisfaction surveysGet to know your conversation rating.
Conversation eventsConversation events types.
Sending messages to locked conversationsHow to re-engage with locked conversations.
How can I share a conversation with a colleague?
Unread conversations indicator
Manually marking the conversation as unread
How conversations are sorted?
Track and understand customers' conversations using Topics
Understanding Chat Views (Bot, unassigned, Teams, me, other teams)Get started with conversations grouping.
Understanding user status