Inbox
Using BusinessChat Inbox to support customers and convert leads to customers.
24 articles
Understanding Inbox Sections & ViewsGet started with conversations grouping.
How are conversations assigned to agents?Understand the conversation assignment logic.
Reassigning conversationsLearn how to reassign a conversation
Understanding Conversations NotesLearn how to add notes to your teammates.
Search conversation messagesLearn how to search messages in a conversation.
Closing conversationsHow to close a customer conversation.
Reopen the conversationLearn how to reopen a conversation.
Conversation eventsConversation events types.
SLA indicator
Sending messages to locked conversationsHow to re-engage with locked conversations.
How can I share a conversation with a colleague?
Unread Conversations
How conversations are sorted?
Track and understand customers' conversations using Topics
How to search conversation notes?Learn how to get back to your conversations added notes.
Conversation Box ComponentsLearn about the available options in the conversation box.
Understanding user status
Understanding Conversations ViewsUnderstand how to set up your conversation views.
Understanding Conversation Status in BusinessChatClear rules for Open vs Closed conversations, practical steps to manage them, and tips to keep bots and reporting working smoothly.
Actions Available in the Conversation PageSubscribe, Block, or Edit Contact Name on the Conversation Page
Viewing Customer Orders within InboxYou can find all customer historical orders in the Inbox
Using Topics in conversationsLearn how to organize conversations by adding relevant topics, or remove a topic if it was assigned by mistake.
Use saved replies and templates in a conversationLearn how to send quick replies in your conversations, and how to use WhatsApp templates with custom fields and media.
Opt-out from automatic assignment by enabling Watching Mode