If you breached the 24-hour window to reply to a customer, we would like to allow you to re-engage with him.
Using Template messages in locked conversations
If your conversation with the customer is locked, you will be only able to engage with customers through template messages.
You'll be able to select the available predefined templates to contact the customer.
The conversation will be unlocked only when the contact replies to your message.
💡Tip
Read this article to learn more about template messages.