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Sending messages to locked conversations
Sending messages to locked conversations

How to re-engage with locked conversations.

Updated over a week ago

If you breached the 24-hour window to reply to a customer, we would like to allow you to re-engage with him.

Using Template messages in locked conversations

If your conversation with the customer is locked, you will be only able to engage with customers through template messages.

You'll be able to select the available predefined templates to contact the customer.

The conversation will be unlocked only when the contact replies to your message.


Read this article to learn more about template messages.

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