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How to create saved replies messages in BusinessChat?

Use the saved replies feature to improve your team's response.

Updated over a week ago

Start building saved replies to save your team time and effort. Saved replies will improve the response time of your teams.


You can check out our explainer video:

Or proceed with reading the article.


In this article, you'll learn how to:

  • Create saved replies.

  • Delete saved replies.

Now, let's start! 👌

Create saved replies

Click on your Profile icon(1), then press on Account settings(2).

Head to Saved Replies(1) from the tabs, then click Create saved reply(2).

Add your title(1), then enter your message(2).

💡 Tip

You can use custom fields in your quick reply to customize your message to every contact.


When you finish editing your quick reply, press Save.

Delete Saved reply

select your quick reply from table(1), press Delete Message(2), then Delete(3).

Congratulations! Now you are ready to build your saved replies 🥳.

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