BusinessChat customers can now use the platform to build their chatbot to automate their customer's conversations 24/7.
Chatbot Templates
Click on the get started button on the chatbot home page. You can start from a ready-made template or from scratch.
Menu Message
Your menu is your customer's first message after the language selection message. To welcome your customers, add a friendly message that appears on your Chatbot.
Customers flow
You can add up to 10 Buttons to control your customer's flow. The menu buttons have different types.
You can reorder them anytime by using the drag-and-drop indicator beside each one. The scrollable preview box also allows you to preview the menu button as well as it appears to your customers on WhatsApp.
Share a message
You must add a reply message for each button that automatically gets sent when the user clicks on it. You can also add action buttons that help customers navigate your flow. This button type can only be attached to text, images, documents, and locations.
Action Buttons
Action buttons are secondary actions a included with the chatbot menu and triggered once clicked. Each menu button can have a maximum of three actions.
Talk To A Team: The conversation will be routed to the selected team.
Back To Main Menu: The user will return to the chatbot menu.
Jump To Another Menu Button: Quickly jump to any chatbot menu button.
Close Conversation: The conversation will be closed.
Track order status (Requires an e-commerce app integration)
This button lets your customers ask for their order status in real time. The bot will ask the customers about the order number and return the order's current status.
If the chatbot can't find the order number, we will allow customers to try again. You can also give them the ability to Talk To the Team.
⚡ Attention
You can use the custom field that generates the customer's order status from your e-commerce store.
Chatbot Test
Type in your phone number, click on Generate A Test Link, and choose between using the provided link or QR code to test your chatbot. Once you’re done testing, click on Skip Test.
Review and launch
Your chatbot will be available for review with the changes you made in Arabic and English(All added languages). Once you’re done reviewing, click on Launch.
Delete The Chatbot
You can delete your chatbot by clicking "Delete Chatbot" on the chatbot home page. Until you run your chatbot, customers who start a new conversation will receive a default message and be routed to a team.