BusinessChat customers can now use the platform to build their own chatbot to automate their customer's conversations 24/7.
You can check out our explainer video:
Access the Chatbot’s builder page by clicking this button
Click on Get Started.
Your menu is your customer's first message after the welcome message. Make sure to add a friendly message that shows up on your Chatbot to welcome your customers.
Add up to 10 Buttons to control customer flow. The menu buttons' response type is divided into two sections:
You must add a reply message for each button that automatically gets sent when the user clicks on that button. And action buttons that help customers navigate your flow. This button type can only be attached with Text, image, document, and Location.
Track Order Status (Required e-commerce app integration)
This button lets your customers request their purchased order status in real-time. The bot will ask the customers about the order number and return the order's current status.
If the bot can't find the order number, we will allow customers to try another time. Also, you can give them the ability to Talk To Team.
Once you have finished editing your buttons, you can re-order them at any time by the drag-and-drop indicator beside each button, and you can preview the menu button from the scrollable preview box.
Type in your phone number, click on Generate A Test Link and choose between using the provided link or QR code to test your chatbot.
Once you’re done testing, click on Skip Test.
Review and launch
Your chatbot will be available for review with the changes you made in Arabic and English(All added languages). Once you’re done reviewing, click on Launch.
Great 🥳 Now you are ready to build your chatbot 🤖!