This article will describe the WhatsApp Agent response usage template and how you can use it across the BusinessChat platform.
This article will include the following:
Template goal.
Template uses.
Template components.
Let's Start 👌!
Goal
Agent response templates are mainly used to engage and communicate with customers after the 24-hour locked conversation. However, agent response can be used anytime in open conversations.
Uses
Inbox: Communicate with customers after the 24-hours lock.
Press the Select A Template button, select the template you need, then click Send.
Components
Header | Body | Footer | Interactive buttons |
Optional | Mandatory | Optional | Optional |
Header (optional)
Headers are optional and can include the following types of media.
Image.
Document.
Video.
Text (up to 60 characters, can consist of 1 custom field).
Body (required)
Body content is required and is a text field only. Bodies can contain 1024 characters and be registered as plain text or text with placeholders; they can be stylized and contain emojis.
Footer (optional)
The footer is an optional text field. Footers can contain up to 60 characters.
Interactive Buttons (optional)
Buttons are two types: Quick reply & Call-to-action; Template can contain one type only.
Quick replies - You can have up to three quick reply buttons per template: predefined answers and flexible payload.
Call-to-action - You can have up to two buttons per message, one for each action. Supported actions are calling a call phone number and visiting a website.
Button label - The text that your customers will see.
Type of URL - This can be a dynamic or static URL.
URL - The link your customer will go to by clicking this button.
💡 Tip
See other templates' usages.