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Understanding Conversations Views
Understanding Conversations Views

Understand how to set up your conversation views.

Updated over a week ago

Conversation views are like organizational filters for your discussions, grouping them based on common topics. This makes it easier to manage and respond to conversations efficiently.

How to Add a Conversation View?

For BusinessChat Admins, creating or updating a topic lets you mark it as a conversation view from the Topics Management page. Simply activate the view option for your chosen topic in the topics table.

What's Inside a Conversation View?

Inside a conversation view, you'll see all currently open conversations related to that topic. Conversations are added when they have a related topic after the last-opened event and removed when closed or the topic is removed.

⚡ Attention

While all users can access the views section, they'll only see conversations they have permission to view based on their team permissions settings.

When a conversation is added/removed from the view?

Conversations are part of a view group if they have a related topic after the last-opened event. They're removed when the conversation is closed, or the related topic is archived or removed from that conversation.

Adding a view from the chat page

Admins can also make a topic a conversation view directly from the chat page. Just click the dots icon beside the views section and select your topics.

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