Why do I need to close the conversation?
It is essential that your team actively close conversations when he finishes the customer's question. If this is not done, the customer can't open a new conversation, negatively affecting your team's performance.
How to close the conversation?
1. Open your account on BusinessChat platform.
2. Click the Chat button, and chat categories will appear.
3. Select the Assigned To Me category.
4. Choose the conversation you want to close in the Open tab.
5. Click the Close icon to close the conversation on the chat box.
6. After this, you can view the conversation on the closed tab.
💡Tip
Read this article to see how to re-open a conversation.