The bulk close conversations allow you to close multiple open conversations in one click. It enhances the ability to manage customer service effectively since you can select conversations simultaneously for a whole team or an individual user from the bulk filters.
How to bulk close conversations?
To bulk close conversations, follow these steps:
From your account's Avatar click Settings
Under Inbox Settings, choose Bulk Close Conversations
Choose a time filter from the predefined options or choose one from the calander, and choose if you want to close the conversations of one team or user or more, to determine which conversations to close. Then click Close Conversations
Confirm by clicking Close Conversations, again, from the pop up
⚡ Attention
Please filter your selection carefully, as this can't be undone.
The closing process may take a few minutes; you'll receive a confirmation email once the action is completed.
💡 Tip
After receiving the closing conversations email, you may need to refresh your chat page to see the immediate results.