As an admin, you can configure conversation topics so your team can use them in conversations.
⚡Attention
Only owners and admins can access the manage topics page.
Manage your Topics
To Manage your topics, go to account settings, then Conversations Topics.
You can see all your active topics, when they were created, who created each, and how often your team used each.
You can rename your topic by clicking on the edit icon under Actions.
Then, update the name and click save.
Adding a new topic
From your account's avatar, click Settings
Click Add Topic from the Conversation topics page to add a topic.
From the popup, write the topic's title, toggle to add in the agent's view if needed, and click the colors icon to give it a unique color, then click Save.
To archive a topic
You can't delete topics, but you can archive them.
Archived topics will no longer be available for the team to use in conversations, but you can find data about their usage in the topics report.
To archive a topic:
Choose the topic you need to archive, thenClick on the archive icon under Actions.
You can find the arrived topics under the Archived tab on the conversation's topics page.
If you want to use this topic again, click the restore icon.
Finally, you can track all your BusinessChat conversation topics through Conversation's topics report📈 .