In the conversation view, you can:
Opt-out or Opt-in a contact
BusinessChat users can Opt-out or Opt-in a contact from receiving marketing messages by clicking:
Opt-out: The contact will no longer receive marketing messages.
Opt-in: The contact will resume receiving marketing messages.
⚡ Attention
When you opt out, the contact will still be able to communicate via Agent Response templates. It will only be opted out of Marketing messages.
Block a contact
Select the contact's conversation that you need to block.
Click on the Block button in the conversation details tab, then Confirm.
Edit Contact Name
Select the conversation of the contact you want to edit.
Click on the User name from the top of their profile box
Type the new name.
Click Enter
The contact name will now be updated.