BusinessChat

To activate your AI bot, go to chatbot → AI Support

If you don't see this option, please contact your account manager to activate it for you.

By default, BusinessChat gives 50 free monthly resolutions. Please take a look at our <a href="https://help.businesschat.io/en/articles/11931194-understanding-ai-bot-billing">billing article</a> for more information.

Once you activate your bot, make sure to check and activate the following features to give your bot superpowers:

Update the <a href="https://help.businesschat.io/en/articles/11930515-knowledge-base-for-your-ai-bot">Knowledge base </a>with your FAQs

Enable the <a href="https://help.businesschat.io/en/articles/11930631-order-status-action">Order Status </a>Action card

Configure the <a href="https://help.businesschat.io/en/articles/11930720-discount-coupon-action">discount coupon</a> Action card

Set up the <a href="https://help.businesschat.io/en/articles/11930808-escalation-human-handover">handover</a> logic

<a href="https://help.businesschat.io/en/articles/11930878-bot-personalization">Personalize</a> your bot

- Update the <a href="https://help.businesschat.io/en/articles/11930515-knowledge-base-for-your-ai-bot">Knowledge base </a>with your FAQs
- Enable the <a href="https://help.businesschat.io/en/articles/11930631-order-status-action">Order Status </a>Action card
- Configure the <a href="https://help.businesschat.io/en/articles/11930720-discount-coupon-action">discount coupon</a> Action card
- Set up the <a href="https://help.businesschat.io/en/articles/11930808-escalation-human-handover">handover</a> logic
- <a href="https://help.businesschat.io/en/articles/11930878-bot-personalization">Personalize</a> your bot

Enable your AI chatbot and finish the activation checklist

Setup your AI Bot

Access your account on the platform ↗️

Find answers and get help from Intercom Support and Community Experts

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Setup your AI Bot

Getting started checklist