Is BusinessChat bot AI-based or rule-based
Updated over a week ago

Chatbots are powered by pre-programmed responses, artificial intelligence, or both. Then, based on the applied mechanism, a chatbot processes a user’s question to deliver a matching answer.

There are two main types of chatbots:

  • rule-based chatbots

  • AI chatbots

In BusinessChat, we design most bots for specific use cases. Due to this, we concluded that guided flow chatbots are more suitable for our clients.

BusinessChat bots

Businesschat bots are a rule-based chatbot that depends on guided flow instruction; These rules are defined and implemented by a chatbot designer.

It’s worth mentioning that rule-based chatbots don’t understand the context of the conversation. As a result, they provide matching answers only when a user uses a command they were programmed to answer.

When a chatbot is asked a question, it first looks for familiar keywords in the sentence. If anything outside the chatbot scope is presented, like a different spelling or dialect, the chatbot might fail to match that question with an apology message.

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