Reports
Get deeper understanding of the effectiveness of your WhatsApp channel
18 articles
- BusinessChat Reports.Get started with your BusinessChat account's reports.
- Filtering your reportsGet to know how to filter BusinessChat reports.
- Tracking Revenue Generated by BusinessChatTrack the revenues generated by BusinessChat on your ecommerce store and understand how BusinessChat calculate them
- Contacts ReportsGet to know detailed information about your database.
- Understanding how revenues are attributed to your marketing activitiesLearn how we calculate and attribute your campaign and automation revenues.
- A Practical Guide to Tracking General Revenue in BusinessChat
- Customer Service Performance Analytics and Reports
- Conversations ReportsTrack your teams performance
- The Conversation's Topics report
- Conversations per status reportTrack your team's performance.
- Average resolution time reportTrack your team's response time
- Satisfaction reportGet to know your customer's rating of the experience.
- Conversation SLAs ReportsFirst Response Time, Average Response Time and Team Resolution Time all measure how long customers wait. This guide explains what each one counts and how to read it.