You can use BusinessChat's reports to measure and understand user behavior and customer engagement and evaluate the conversations with your customers.
BusinessChat’s reports offer a breakdown of the essential WhatsApp metrics for your business.
Whether you use BusinessChat for conversational sales, support, or marketing, this article breaks down all the available reports.
Please have a look at your Business reports here.
The reports are filtered into four pages:
1) Conversations Reports
Conversations per status.
This report shows how many conversations are closed or opened by your teams to evaluate the team's performance.
You can see the following data with dynamic filters organized by teams and users. Also, you can filter the whole report to see its daily, weekly, and monthly results.
💡Tip
You can learn more about the metrics in this Article.
Average Resolution Time Report
This report shows how long the conversations take (in minutes) to resolve during a specified period, how quickly you respond to the conversations, and offers an in-depth look at how your teammates perform.
💡Tip
You can learn more about the metrics in this article.
Satisfaction report
This report shows the results of your satisfaction surveys.
💡Tip
You can learn more about the metrics in this article.
The Topics report
This report shows the most frequent topics your customers engage with you about.
💡Tip
You can learn more about the metrics in this article.
2) Contacts Reports
The number of Active Customers report
This report shows an overview of how many active customers contacted your business. And when we say active customers, it means any customer sends at least one message to your business.
💡Tip
You can learn more about the metrics in this article.
The new contacts from WhatsApp report
This report shows how many new contacts have contacted you through WhatsApp.
💡Tip
You can learn more about the metrics in this article.
The contacts per source report
This report shows a breakdown of contacts per source. For example, customers who contacted you on WhatsApp, the customer you uploaded to your account, and the customer we imported from your integrated apps.
💡Tip
You can learn more about the metrics in this Article.
3) WhatsApp Consumption
⚡Attention
The WhatsApp consumption page is only available for accounts with a Facebook verification number.
Current Month Consumption
A summary of your WhatsApp number-initiated conversations during the current month.
💡Tip
You can learn more about the metrics in this article.
Consumption report
This report shows the number of initiated conversations.
💡Tip
You can learn more about the metrics in this article.
4) Campaigns Reports
💡Tip
You can learn more about the campaigns reports in this article.