These reports allow you to track the performance of your BusinessChat teams.
Conversations per status.
This report shows how many conversations are closed or opened by your teams to evaluate the team's performance.
You can see the following data with dynamic filters organized by teams and users. Also, you can filter the whole report to see its daily, weekly, and monthly results.
💡 Tip
You can learn more about the metrics in this Article.
Average Resolution Time Report
This report shows how long the conversations take (in minutes) to resolve during a specified period, how quickly you respond to the conversations. It offers an in-depth look at how your teammates perform.
💡 Tip
You can learn more about the metrics in this article.
Satisfaction report
This report shows the results of your satisfaction surveys.
💡 Tip
You can learn more about the metrics in this article.
The Topics report
This report shows the most frequent topics your customers engage with you about.
💡 Tip
You can learn more about the metrics in this article.