Topics views are like organizational filters for your conversations, grouping them based on common topics. This makes it easier to manage and respond to conversations efficiently.
How to Add a Conversation Topic View?
For BusinessChat Admins, creating or updating a topic lets you mark it as a conversation view from the Topics Management page. Simply activate the view option for your chosen topic in the topics table.
What's Inside a Conversation Topic View?
Inside a conversation topic view, you'll see all currently open conversations related to that topic. Conversations are added when they have a related topic after the last-opened event and removed when closed or the topic is removed.
⚡ Attention
While all users can access the views section, they'll only see conversations they have permission to view based on their team permissions settings.
When a conversation is added/removed from the view?
Conversations are part of a topic view group if they have a related topic after the last-opened event. They're removed when the conversation is closed, or the related topic is archived or removed from that conversation.
Adding a view from the chat page
Admins can also display a topic view directly from the chat page. Just click the Plus icon beside the views section and select your topics.
