Enhances the customer experience by sending automatic messages in multiple languages throughout their journey. Let's explore its capabilities:
Settings
Language
Easily customize chatbot welcome messages in different languages.
💡 Tip
You must translate chatbot buttons and the operator messages if you add multiple languages.
Bot Name
Personalize your chatbot by adding a name. This name will appear to contacts on WhatsApp while chatting with the chatbot.
Operator
Assign idle bot conversations to a team
Redirect inactive customers after an hour. Choose a team for redirection.
When a conversation is assigned to a team
Inform customers about their team assignment and estimated reply time.
When a customer contacts you out of working hours
Set a message for inquiries outside working hours. Let customers know when you'll be available.
If the customer messaged you after being routed by the bot
Automatically inform customers that they are already assigned to an agent.
If the customer replied with wrong entry
Guide customers who reply with wrong entries. Customizable messages with translations.
Ask for a conversation rating
Collect feedback at the end of conversations to improve services. This message will be sent after 10 minutes when an agent closes the conversation.
⚡ Attention
We will send the survey only if the contact chatted with an agent. If the conversation with the chatbot has been closed, the survey won't be sent.
