Topics help you categorize conversations for better tracking and reporting. You can easily assign a topic to a conversation or remove one if needed.
Add a topic to a conversation
Open the conversation.
Click the Topic icon at the top of the conversation box.
Select the topic you need from the drop-down list.
Remove a topic from a conversation
If the wrong topic was assigned, you can delete it or replace it with another:
Hover over the topic event in the conversation.
Click the Delete (🗑️) icon.
(Optional) Add a new topic following the steps above.
