After logging in to your BusinessChat account, make sure you connect your WhatsApp number. You cannot activate the automation until you connect your number.
Note: read this article to find out how to connect your WhatsApp number
Follow these steps to activate the cart abandonment automation and use a coupon code correctly in your messages:
Click the toggle next to the cart abandonment message title to activate the automation
Click the Coupon button to activate the coupon code
Choose from the A: Suggested coupons. Or, B: Create a custom coupon
If you chose to create a custom code, fill out the following:
Prefix: the name of your coupon
Type: Percentage of total purchase, fixed amount or free shipping
Choose the Minimum purchase amount (optional)
3. Click "Save Changes"
4. Edit the first message to align with your brand voice
5. Click "custom fields" to choose the coupon code.
Important: Do not edit anything in the Custom Field; only insert it in the right place. All setup happens at the previous step
6. Activate the second message and edit it
7. Add the custom field for the coupon code
8. Click "Save Changes" to set the automation live.
Now, the system will send automatic notifications to all new abandoned carts.
Best Practice:
Share the coupon code in the second message to encourage full-price purchases from the first message.