Attention
Abandoned cart messages will only be sent to customers who logged into the store using their phone number.
Activate Abandoned Cart Notifications
You can schedule two messages to remind customers about abandoned carts. The first message will be activated immediately and reach customers within three to four hours after abandoning the cart. Then, you can activate the second message, which will be sent after 24 hours. Note that the timing is fixed and cannot be customized.
Note
The campaign will be sent to all customers who abandoned their shopping carts without completing the purchase.
To activate the abandoned cart campaign, follow these steps:
Activate the abandoned cart campaign.
You can make changes to the message text.
The cart link will be automatically added to the campaign.
Follow the same steps to activate the second message.
You can check message delivery from your WhatsApp Business App inbox.
Add Discount Code
You can change the abandoned cart reminder message to include a discount code to encourage customers to return to their cart and complete the purchase. You only need to specify and add the discount amount to the message text.
The discount will be sent to all customers who receive abandoned cart messages.
Note
There is no automatic discount code option; you must manually add the code to the message when activating the automation.
Abandoned Cart Issues
Sometimes, the service for sending abandoned cart notifications may malfunction. Learn about the reasons and how to address them.
Absence of customers' phone numbers
One common issue preventing Cart Abandoned messages from being sent via WhatsApp Business App - QR Code is the absence of a mandatory phone number field on the signup page.
Cart Abandoned messages fail to send because customers haven't made the phone number a mandatory field during the signup process. This oversight results in the lack of crucial contact details, hindering the delivery of automated messages to users.
To resolve this issue, adjusting the signup settings on the ecommerce platform is essential. You can ensure that all necessary information is collected for effective communication by making the phone number a mandatory field.
Access the ecommerce platform's settings menu.
Navigate to the signup settings section.
Modify the settings to require the inclusion of a phone number during signup.
Additionally, you can seek assistance from the ecommerce support team.
The app status
If you encounter this issue and the phone number is already a mandatory field, the reason could be:
Your Business Chat account has been disconnected from the application. The automated system will temporarily stop, and a notification will appear at the top of the platform page to check the status and resolve the issue.
The WhatsApp number is disconnected from the platform, so the messages are not being delivered.
To solve the problem, delete the application from your store and reinstall it from the app store on the e-commerce platform.