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Understanding the “Receiver is incapable of receiving this message” error message.
Understanding the “Receiver is incapable of receiving this message” error message.

Understand the message failure reasons.

Updated over a week ago

Upon sending a message to customers you might find some failed messages with the following error message:

Undefined: Receiver is incapable of receiving this message”.


This error message is passed by Meta. Here are a few steps suggested by Meta to troubleshoot the issue:
Ensure that the contact receives the message:

  • Has an active WhatsApp account.

  • Is using the latest version of WhatsApp.

  • Has accepted the new Terms of Service and Privacy Policy.

  • Is not banned on WhatsApp or from a country where WhatsApp is banned.

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