If you want to export your contacts to upload them to another tool or analyze the data, you can do that from the contacts page.
⚡Attention
You need to have an Owner or an Admin role to be able to export contacts.
How to export contacts?
You can export your contact lists for external analysis, backup, or use in other systems. The platform allows you to export the entire "all contacts" list or a specific group.
Navigate to the Contacts page.
To export all contacts, click the "Export contacts" button. To export a specific group, first select that group and then click the export button.
The system will process the request, and you will receive an email with a link to download the exported file.
What data is included in the export?
When you export contacts, we provide you with all contact data, including:
1. Standard contact field: like name, language, join date
2. Custom contact field: if you configured your Bot to collect Custom fields - like the contact birth date, for example - you will find that custom field Information stored in the export.
💡Tip
What to do if the Arabic letters are not shown correctly?
If the Arabic letters are not shown correctly in your report, you need to change the encoding of your CSV sheet to UTF-8.