Verifying user identity quickly and securely is essential for safe transactions. With the new Webhook OTP Automation, you can send instant One-Time Passcodes (OTPs) directly to your customers' WhatsApp accounts the moment your system triggers an event.
Why It Matters
Higher Conversion & Less Friction: Deliver verification codes straight to the channel your customers use daily. Codes feature a single-tap Copy Code button, eliminating typing errors and reducing abandoned verification attempts.
Versatile Security Use Cases: Verify account signups, secure user logins, confirm high-value checkout purchases, and validate password reset requests in real time.
Unified Reporting: Track OTP delivery status, delivery rates, and timestamps inside the exact same analytics and reports interface used for all your BusinessChat automations.
How to Set Up Webhook OTP Automations
Step 1: Create an Authentication Template
Navigate to Settings > WhatsApp Templates and click Create a template.
Select the Authentication usage type and click Create from scratch
Confirm the usage type. Name your template (e.g., user_verification_otp), and choose the template language.
The OTP expiration time, template body and footer are configured by default and cannopt be edited, to maintain Meta's guidelines.
Click Submit template for Meta approval.
Step 2: Build the Webhook Automation
Go to Automations > New Automation and select Webhook OTP Automation.
Click Set up to generate your unique Webhook URL. Paste the URL into your application, auth system, or backend service as its target endpoint.
Send a test webhook payload containing the destination phone number and the generated passcode variable. Map the phone number, and click Save.
Step 3: Map Variables & Publish
Select your approved Authentication Template.
Map the phone number field and the OTP code variable directly from your captured webhook payload tree and click Save.
Click Publish Automation.
Once live, every time your application triggers an authentication request, your customer receives a tap-to-copy OTP on WhatsApp within seconds.