Quick replies and templates save time by letting you respond faster with pre-approved messages. You can use them directly inside any conversation.
Send a quick reply
Inside your conversation, click the Quick Reply icon.
Select your quick reply message (1).
Press Send (3).
⚡ Attention
If your quick reply contains custom fields, enter the values inside the preview box before sending.
Use a WhatsApp template
Inside the same modal, switch to the Templates (1) tab.
Select the approved template you want to use.
Edit (2) the template if needed (custom fields, fallback values, media, etc.).
Press Send Message Template (3) to send it.
💡 Tip
Use quick replies for everyday responses, and templates when you need to send approved WhatsApp messages with dynamic fields.