Transferring your WhatsApp API number to BusinessChat is essential for ensuring a seamless customer experience. Here's a step-by-step guide on migrating your WhatsApp number from an existing WhatsApp API account to a new one
⚠️ Warning
Businesses can’t be migrated if the WhatsApp display name is not approved.
Access Your WhatsApp Manager Account:
Log in to your WhatsApp manager account and proceed to the overview page. Then, navigate to the WhatsApp number page and access the number settings.
Disable Two-Factor Authentication (2FA):
Within the number settings, locate the Two-factor authentication settings and disable it. Follow the prompts to confirm the deactivation of 2FA. You'll receive a confirmation email for this action.
Disable 2FA on WhatsApp:
Upon receiving the WhatsApp 2FA email, click on the attached link. On the WhatsApp page, disable 2FA.
Connect WhatsApp Number:
Return to BusinessChat and click on "Connect WhatsApp Number."
Log in to Facebook Account:
Log in to your Facebook account. In the wizard, select the option to use your existing Facebook Business Manager or create a new one.
Create a New WhatsApp Business Account:
Choose to create a new WhatsApp business account and WhatsApp business profile.
Confirm WhatsApp Number:
Enter your WhatsApp number and verify it using the one-time password provided.
💡 Tip
If prompted with a Facebook alert indicating that your number is already connected to a WhatsApp API account, proceed by clicking "Next" to confirm.
Add Payment Method:
After successfully adding your WhatsApp number, return to your WhatsApp manager account to add a payment method to your new WABA (WhatsApp Business API) account.
🔴 Alert
The number should have a payment method to work on the platform.
Sync Your Number
Finally, return to BusinessChat and click "Sync Numbers" to complete the migration process. Once done, you can send and receive messages on the platform seamlessly.