All Collections
WhatsApp Business Platform
How can I change my display name?
How can I change my display name?

Learn how to change your WhatsApp channel display name from your WhatsApp manager account.

Updated over a week ago

The display name is the name of your business that your customer sees when they check the information of your WhatsApp number.

Changing display name

Access your WhatsApp Manager by going to "WhatsApp accounts" then select your account, click on "Settings" tab then WhatsApp Manager.

On your WhatsApp Manager navigate to "WhatsApp numbers" then Display name.

A user can change their display name directly from the WhatsApp Manager. Just simply click on the "Edit" icon next to a display name and once changed it will undergo a resubmission procedure.

After clicking on the edit icon a screen like this will appear:

It will take about 1-2 days for Facebook to approve the display name and you will get notified by email.

If display name gets rejected?

On your WhatsApp Manager, if the display name gets rejected the certificate status will change to "Name Not Approved." which can be reassured by (BSP). There is still room for resubmission of a new display name so simply repeat the steps to edit the current submission and change the name.

Once your new display name is approved, please reach out your BSP and we will help you update your display name. If it is rejected, please re-submit a new display name by clicking the edit icon again.

Let our team help you once you need to change your display name contact us via chat.

Did this answer your question?