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What to Do If You Did Not Receive the Password Reset or Report Email

Simple steps to check your email and regain access if you did not receive a password reset or BusinessChat report email.

Updated yesterday

Did Not Receive the Password Reset or Report Email?

If you did not receive the password reset email or a report email, follow these steps:

  1. Search your inbox for emails from: [email protected].

  2. Check your Junk/Spam folders in case the email was filtered there.

  3. If your network uses a firewall or other security settings, check with your IT administrator to ensure the email is not blocked.

💡 Tip

Adding [email protected] to your safe senders list helps ensure future emails go directly to your inbox.

Note

If the issue persists after these steps, contact BusinessChat support for assistance.

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