September 2026

📊 Google Sheets, no code needed — add your business data to a Google Sheet (branches, doctors, products, appointment slots) and the bot answers from it. When a customer takes an action, like booking an appointment, the bot adds a new row to the sheet or creates a ticket for your team. Ask “Is Dr. Khaled available on Monday?” and it replies with his open slots; say “Book me at 10 AM” and the booking appears in your sheet — or as a ticket for your team.

💡 Recommendations — based on what your customers are actually asking, we suggest new knowledge base articles and other improvements, so you know exactly what to add or fix.

🧩 Missing capabilities — requests the bot couldn’t complete because it has no action for them are grouped and counted, so you can see which actions to add next.

⚠️ Knowledge base conflicts — when two articles give different answers to the same question (say, “returns within 14 days” in one and “returns within 30 days” in another), we flag the conflict, show sample conversations where it happened, and recommend a fix.

📈 Article usage — see how many times the bot used each article, so you know what’s valuable and what’s outdated or never used.

🎯 Actions report — for businesses using Adaptive Agents (healthcare for now): see how often key actions like booking, cancelling, or rescheduling an appointment succeed, follow the conversion rate over time, and open any conversation where an action succeeded, was escalated, or was abandoned. For example, 50 successful bookings out of 150 requests is a 33% conversion rate.

🗂 Custom fields — define your own contact fields. A clinic might add “Date of Birth” and “Insurance Provider”; a store, “Clothing Size” and “VIP Tier”.

👀 Right there in the Inbox — admins choose which fields appear in the Inbox, so agents see the most important customer info at a glance.

🔍 Filters and groups — find contacts by any field, organize them into groups by any field, and add everyone in a filter to a group in one step.

✍️ Personalized messages — use field values in saved replies and templates.

🪪 Contact profile page — a new page to view and edit all of a contact’s data in one place.

🔌 Available through the API — every one of these features works through the BusinessChat API too.

⏱ First response time — how long an agent takes to act on a conversation after it’s assigned to them, either by replying to the customer or by reassigning it to a teammate.

💬 Average response time — how long an agent takes, on average, to reply to each customer message.

✅ Team resolution time — how long an agent takes to close a conversation after it’s assigned to them. Only conversations the AI bot marks as “Resolved” count.

⚡️ Connect in under 3 minutes — create a bot with @BotFather, then paste its token in Settings → Channels → Telegram.

🖼 Full Inbox support — text, images, videos, albums, voice notes, files, stickers, locations, and contacts all render natively.

✏️ Edit, delete, and react — edit or delete messages you’ve sent, and react to messages in both directions.

🤖 AI bot works out of the box — the same channel-agnostic bot handles your Telegram conversations.

🕐 No 24-hour window — once a customer starts your bot, you can message them any time.

🔎 Ask about your data — look up contacts, conversations, products, and your team straight from your AI assistant.

🛠 Get work done — update work items, assign them, and move them through their statuses without leaving the chat.

🔑 You stay in control — connect with an API key from Developer settings and grant only the scopes it needs. Sending WhatsApp messages is deliberately not available over MCP.

📘 Docs — setup steps and the full list of tools live at docs.businesschat.io/mcp.html.