April was a big month at BusinessChat. The AI bot is now ready for e-commerce brands, the entire platform interface got a redesign, Magento joined our integrations, and a long list of polish items shipped along the way. Here’s everything we released last month.
AI Bot for E-commerce Brands
Our biggest update yet. The AI bot is now ready for e-commerce brands — natively Arabic, e-commerce-aware, and packed with the features your team has been asking for.
🧠 Smarter Knowledge Base — Upload PDFs, extract content from URLs, and attach answers to specific products.
💡 Article suggestions — The bot suggests new help articles based on past agent conversations.
🚚 Delivery management — Order link tracking on Zid and Salla, plus delivery-time estimation.
🎁 Custom offers — Define your own offers in the Discount & Coupon actions page.
⏱ AI follow-ups & auto-close — Automatic nudges and conversation closure when contacts go quiet.
🛒 Product qualification & recommendation — The bot understands what the customer needs and recommends the right products.
🌍 Native Arabic + auto language detection — Speaks Arabic naturally and switches to English (or other languages) automatically.
🖼 Media-aware — Handles images, videos, social links, and URLs in conversations.
❓ Product-specific Q&A — Add questions tied to individual products in the Knowledge Base.
📣 Replies to campaigns — Assign the AI bot to handle replies to your campaigns. It stays involved until an agent picks up the conversation.
📊 AI reports — New analytics surface AI bot performance.
🚀 Ready to put the AI bot to work for your store? Reach out to your account manager — they’ll get everything set up for you. |
AI Summary for Agents
To help agents get up to speed faster, the AI bot now prepares an automatic summary every time it routes a conversation to a human.
📌 Key points from the discussion
🎯 The customer’s request or issue
✅ Any remaining actions for the agent
A new look — and a lot of new features
We rebuilt the platform’s interface from the ground up — and added a long list of new capabilities along the way.
🆕 New dashboard design — Refreshed at a glance.
💬 Inbox — Search contacts, bulk-close, responsive layout, media & attachment previews, voice recordings, and image downloads. Reassignment is now an icon at the top of the chat box; the old reassignment button is replaced by customer info. Media, links, and files are accessible directly from the chat panel.
📣 Campaigns — Filter by sender, sender date column, only 3 sending steps, create templates from inside campaigns, improved CSV experience, error-reasons report, template review inside the campaign report, and a smart-sending indicator.
⚡ Automations — Automations and notifications now split by type, dedicated automation log page, new notifications settings page, inactive automations moved to their own tab, smart-sending visible in the table, simpler setup, and templates can be created from inside an automation. Welcome series setup moved to the settings page so you don’t re-walk the popup while editing.
🤖 Chatbot — Refreshed experience throughout the chatbot builder.
👥 Contacts — Group creation split from importing, single contacts can join groups, combine groups to create new ones, edit contact info, bulk-add to a group, bulk-remove from a group, and edit group names.
⌨️ Cmd+K — Jump anywhere with a single keyboard shortcut.
🌙 Dark mode — Finally.
Magento integration is live
Magento is now a first-class integration on BusinessChat. Connect your store and you’ll get:
🛒 Cart abandonment automation
👋 Welcome series
📦 Order status notifications
👀 Browse abandonment
🎟 Coupon code creation & attribution
🤖 AI Chatbot — full features
Smarter webhook country-code handling
When phone numbers and country codes arrive in separate webhook fields, you can now tell BusinessChat exactly which one is the country code, in any of these formats:
+966, 966 — numeric prefix
SA, JO, AE — ISO 2-letter
KSA, UAE, USA — common 3-letter abbreviations
Saudi Arabia, Jordan — full country name
More improvements
A few smaller polish items worth knowing about:
📊 Reports — Refreshed look and feel; group by day, week, or month per individual report.
🧩 App Store — Two tabs: Installed apps and All apps.
⚙️ Settings — Language settings moved into Profile, active and inactive Users split into separate views, Templates simplified to a single step (the predefined templates popup is now inside Settings), and the Users table now shows Activated at and Deleted at columns.